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How do I know which treatment to choose?
One of the spa's skilled staff is always on hand to recommend the best treatment for you, depending on your needs.

What time should I get to the spa?
To make the most of the benefits of our treatments, we recommend that you arrive at least an hour before your treatment starts and relax in our water circuit, consisting of a sauna, steam bath, jacuzzi, foot wash and the spa's own pool. You must shower before using the water circuit and any towels.

What should I wear?
Come dressed as you please. When you arrive at the spa, we will provide you with a towelling robe and sandals to make your time at the the spa as enjoyable as possible. Don't forget to bring your swimwear.

Before you arrive
We recommend that you drink enough water to be completely hydrated during your stay at the spa.

Mobile phones
To ensure a sensational experience, and out of respect to other spa users, we ask you to switch off your mobile phones and other electronic devices while you make the most of your time at the spa.

Cancelling
You must notify the spa of any cancellation at least four hours in advance; if not, 50% of the cost of the treatment will be charged to your room.

Payment methods
All treatments can be charged to your room for greater convenience, or you can choose to pay by credit card or in cash.

Special requirements
Because your safety is of the utmost importance to us, please notify the spa manager of any medical condition we should be aware of: allergies, high blood pressure, diabetes, pregnancy, etc.
 
Recommendation
Please do not bring valuables or jewellery to the spa.

Tipping  
Tips may be given at your discretion for an outstanding service.

** Entry to the water zones (jacuzzis, pool, sauna and steam bath) at Zentropía Palladium Spa and Wellness costs $10 USD per person per day for guests at the Grand Palladium.
Entry to the water zones is included for guests at The Royal Suites by Palladium and members of the Palladium Travel Club.  There will also be promotions and special services.
For your information, anyone receiving a treatment at Zentropía Palladium Spa & Wellness has entry to the water zone included for the day.